REFUND POLICY

We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

 

IMPORTANT NOTE:

Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. We only replace items if they are defective or damaged.
Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details link to find your best fit!

 

REFUNDS (IF APPLICABLE)

Method of refund:  All refunds will be credited to your original form of payment.
Product condition: the item be like new in order to return
Refund contact info: send email to support@azcustomshirt.com
Charges : The customer need to pay return shipping
Time : 14 business days

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer’s policies.

 

When will I receive my refund?
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us

 

Who pays the shipping cost on returns?
*Customer are responsible for return shipping cost.

 

What is the policy for defective/broken products?
We will accept your return of unworn, unwashed, like new condition and defective merchandise by mail for a full refund of the purchase price (excluding shipping costs) if the merchandise is returned within 15days of receipt. If there is a defective product or error caused on our end, Azcustomshirt will happily replace a product.

 

What is the policy for products which are not broken but the customer wants to return because you changed your mind about the purchase?
We do not accept returns for products which are not broken or delivered incorrectly Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click Size Chart on the Product Details link to find your best fit!.